Everything you need to know about our company and support services
Gaari is a leading travel and car rental company in Bangladesh, established to provide comprehensive transportation and tourism services. We specialize in car rentals, travel packages, adventure activities, and cultural experiences across Bangladesh. Our mission is to make travel accessible, safe, and enjoyable for both local and international visitors.
Our main office is located at Bashundhara R/A, Dhaka, 1229, Bangladesh. We also have service centers in major cities including Chittagong, Sylhet, and Cox's Bazar. Our office is easily accessible and open from 8:00 AM to 8:00 PM daily, with 24/7 support services.
Our main office is open from 8:00 AM to 8:00 PM daily, including weekends. However, we provide 24/7 services for car rentals, airport transfers, and emergency support. Our customer service team is available round the clock via phone, WhatsApp, and email for urgent inquiries.
You can contact our customer support through multiple channels: Phone: +880 1605155026 (24/7), Email: connect@gaaribd.com, WhatsApp: +880 1605155026, and our website contact form. We also have social media presence on Facebook, Instagram, LinkedIn, and Twitter for general inquiries.
We are active on multiple social media platforms: Facebook (https://www.facebook.com/bdgaari), Instagram (@gaaribd), LinkedIn (Gaari Business), and Twitter (@gaaritravel). We regularly post travel updates, special offers, customer experiences, and travel tips. Follow us for the latest deals and travel inspiration.
Yes, we provide comprehensive corporate services including business travel packages, corporate car rentals, airport transfers for executives, group tours for corporate events, and customized business solutions. We offer special corporate rates, monthly billing options, and dedicated account managers for business clients.
Our staff speaks multiple languages including Bengali (Bangla), English, and Hindi. Our tour guides and drivers are fluent in Bengali and English, with some staff also speaking Hindi and other regional languages. We ensure clear communication for both local and international clients.
Yes, we have established partnerships with quality hotels, resorts, and restaurants across Bangladesh. Our network includes 3-star to 5-star accommodations, local restaurants serving authentic Bangladeshi cuisine, and international dining options. These partnerships ensure quality service and competitive rates for our clients.
We are committed to sustainable tourism and environmental responsibility. Our policies include using fuel-efficient vehicles, promoting eco-friendly accommodations, supporting local conservation efforts, and educating clients about responsible travel practices. We partner with eco-lodges and sustainable tourism initiatives.
Yes, we provide comprehensive training programs for all staff including drivers, tour guides, and customer service representatives. Training covers safety protocols, customer service excellence, local knowledge, cultural sensitivity, and emergency response procedures. We also provide language training and professional development opportunities.
Customer satisfaction is our top priority. We focus on personalized service, transparent pricing, quality vehicles and accommodations, professional staff, and 24/7 support. We actively seek customer feedback and continuously improve our services. Our goal is to exceed customer expectations and create memorable travel experiences.
Yes, we have a comprehensive loyalty program for repeat customers. Benefits include priority booking, special discounts, exclusive offers, birthday rewards, and VIP treatment. Loyalty points are earned on every booking and can be redeemed for discounts on future services. We also offer referral bonuses for bringing new customers.
We provide comprehensive emergency support including 24/7 hotline, roadside assistance, medical emergency coordination, vehicle replacement services, and emergency accommodation arrangements. All our vehicles carry emergency supplies and communication equipment. We have local emergency contacts in all service areas.
Yes, we provide comprehensive insurance coverage for all our services. Car rentals include basic insurance with options for extended coverage. Travel packages include travel insurance covering medical emergencies, trip cancellations, and lost luggage. All insurance details are clearly explained during booking.
We are deeply committed to supporting local communities through responsible tourism practices. This includes hiring local staff, supporting local businesses, promoting cultural preservation, contributing to community development projects, and educating visitors about local customs and traditions. We believe in sustainable tourism that benefits both visitors and local communities.